on orders over £25
If you wish to return an item to Fog Mansion Ltd, please contact us on [email protected] as some issues can be resolved over phone and email. This will allow your order to be tracked as it's returned and significantly speeds up the return process.
Our returns address is:
Fog Mansion Ltd
20-22 Wenlock Road, London, England, N1 7GU
These items come with a one month guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return
A 30 days manufacturer’s guarantee is applied to all mechanical mods. Please note that Mechanical Mods are for experienced users ONLY. Fog Mansion Ltd accepts no responsibility for the potential damage caused by the incorrect assembling of any mechanical mod. Incorrect building of the mechanical mod can cause damage to your equipment and as such Fog Mansion Ltd accepts no responsibility for the damage caused as this damage is the result of improper construction.
Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. This is unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances.
Dead on arrival. The customer must contact us within 24 hours after receiving the item in order for the warranty to be applicable. Contacting us after this allotted period will mean that we cannot offer a refund or return. Please note that this also applies to multipacks.
Tanks/RDA/RDTA are covered on dead or damaged on arrival we do give a 30 day warranty which if there is any fault with the tank we will refund or replace after the 30days we will not offer a refund or replacement.
(PLEASE NOT THAT WHEN RETURNING A PRODUCT UNDER WARRANTY WE WILL NEED SERIAL NUMBER WHICH IS SOMETIMES ON THE BOX OR WE WILL NOT BE ABLE TO GET A RMA AND A REPLACEMENT )